FREQUENTLY ASKED QUESTIONS
If you have any questions regarding our website or ordering online please check these FAQ’s.
If you can’t find the answer here, please drop us an email at; [email protected]
Packing and shipping parcels may be delayed due to the COVID-19. It might take longer before you receive a track & trace. When received, please follow the track & trace information for the latest updates of your shipment. During these circumstances, it might take 3 to 5 workdays before you receive your order. Thank you for your patience and understanding.
To what countries do we ship?
We ship all our products worldwide. Shipping costs do not include duties and taxes.
What if I am not home when the order gets delivered, what happens with my order?
When you are not home when the order gets delivered, UPS will try to deliver the order the following day. UPS will try to deliver the order twice. When UPS is not able to deliver the order for the second time, you’ll receive a note from UPS. With this note, you are able to pick up the order at the nearest post office.
How can I trace my order?
After the order confirmation e-mail, you will receive a second e-mail with the transport details which contains the track and trace code. With this code you are able to trace your order.
The FOUR Return Policy
- You can return an order within 14 days of receipt of your order at your own expense
- The return must be requested within 14 days of the delivery date
- The item must be in its original, unused, unaltered and unwashed condition
- The item must be returned with the original tags and packaging.
- We do not accept returns of underwear or masks. This is for hygiene reasons.
Please return your purchase with the original packaging in store or send it to the following address:
Attn. Azzurro Kids Returns
Van Baerlestraat 6
1071 AW Amsterdam
When we receive your return in good conditions, we will make sure to reimburse the amount to you as soon as possible.
Footwear: when trying on footwear for the first time we ask that clean socks be worn. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. The dust bag and/or original shoebox must be returned alongside the footwear. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit.
Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear the fabric.
Azzurro Kids reserves the right to reject any returning products that do not comply with the above-stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.
Newsletter discount code
The discount code received for signing up for the newsletter, is valid on full priced items only.
What happens with my personal information?